How to explain hours to a client for a project
If your business model requires you to bill clients for hourly work, you may need to explain how your team tracks and bills for these services. The best way to begin this conversation is by explaining the difference between billable and non-billable work. Assure them that they will not be billed for activities that have nothing to do with their project or case.
Build even more trust by showing them how your time tracking software works. In Wrike, time logs are attached to tasks. This way, clients know they aren’t being billed for random or undocumented activities.